Behind the Scenes in My Online Business
Do you have shelves that are full of outdated computer books, or is it just me?
I’m finally getting rid of some of the oldest, and dustiest books, like the Microsoft Word guides that you can see in the picture below.
It’s been years since any of them were opened (thank goodness!), and they’re about 5 pounds each, so it will certainly lighten the bookshelves when they’re gone.
If you have an Excel blog, or have written an Excel book, or ever answered a question in an Excel newsgroup, you probably get questions in your email inbox.
Most of the emails can be answered by pointing the person to Google, or to the Microsoft newsgroups. A few questions are asked politely and clearly, and a short answer will suffice, so I answer those.
If people contact me about one of my pivot table books, I try to help them. They’ve invested in me, and I want to help them get the most from that investment.
Today, a reader asked about the Report Filters in one of the examples in my Beginning Pivot Tables book. He told me which book he had, mentioned the chapter and page number, and asked the question very clearly. Oh, and he spelled both my first and last names correctly!
Now that’s how you get help, as soon as possible. I’ll have to remember to do those things myself, if I ever run into problems with someone else’s material.
____________
I’ve just announced the Very Scary Fall Giveaway for Excel Nerds on my Contextures Blog. Lots of great Excel utilities, books and ebooks to give away, thanks to my generous Excel friends:
Ken Puls has also announced an Excel giveaway today, for WinAutomation licences. You can read the details in his blog article: WinAutomation
